![]() ![]() Thank you for your time! We are looking forward to your reply. Would you mind contacting again? Once we receive the email, we will arrange the refund for you as soon as possible. We totally understand that, and we will refund you based on our Refund Policy. If the software does not work for the issue, it is reasonable to request a refund. Once we fixed the issue, we would reply to you immediately. It might take some time for the developer to complete the task. Considering the "Special "version you mentioned, it should be a personal customization version which was developed for the specific technique issue. We will keep it in mind, and do our best to reply on time. We apologize for that if there is any late response while dealing with the issue you are experiencing. Best regards, Your iMobie TeamÄear Sarah, Thank you for using our program, but truly sorry for the inconvenience caused to you. ![]() ![]() Thanks for your generous support and kind understanding in advance. Please don't worry, currently, we provide lots contact channels including live chats, Twitter, Facebook, and emails, and we will reply to you in a timely manner. It will be appreciated for your kind understanding. It would be much appreciated for your kind understanding! It is truly sorry for we don't provide call service currently because we truly want to save cost and provide our software with the most favorable price for you. We will honor our Refund Policy to refund you. However, we totally understand the timeframe, if you want to request a refund as the problem was not fixed in time. Our ultimate goal is to help our users use our app to complete the transfer task easily. As you mentioned that there are some discussions about the app via the emails, we want to explain that it happens because our customer support team are sparing no effort to solve the issue. Considering the issue, it seems that you have contacted us via email, would you please send us the ticket ID so that we are able to check the issue on our side? Truly hope that we can get the issue fixed finally. Thank you so much! If you have encountered any issue, welcome to contact Have a nice day! Best regards, Your iMobie TeamÄear Geeza, Thanks for using our app, but we sincerely apologize for any inconvenience. It is your trust to iMobie that makes us strive forward and become better even facing challenges. The program is not perfect, neither of the service, we know it is a long way to go. Trusted by users around the globe, we truly hope that we can provide our users with good experience. Our vision is to provide pleasant service to our users worldwide. We always honor our 60-day money-back guarantee. ![]() It sometimes happens, would you please check for that? Much appreciated for your time! If the app does not work for you, and we failed to work it out, we will respect our customer's ideas, and refund the order based on our Refund Policy. Some customers have encountered the same issue told that they did not receive the response in time, but finally found that the email was in the spam. Thanks for their assistance! Once you submit a ticket, you will receive the reply within 24 hours on workday. Glad to hear that the iPhone repair dealer helped to work the issue out finally. DearJJ Schwan, Thank you for using our program, but we are truly sorry for the inconvenience caused to you. ![]()
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